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Return Policy

Return & Exchange

We want each one of you to love your PJs as much as we enjoyed creating them! If something doesn’t meet your expectations, don’t lose sleep over it… We will gladly refund or exchange, within 30 days of your order date, any unwashed and unworn ticketed merchandise in its original condition, Item(s) must be returned in its original packaging, with all original tags attached.

If you received pajamas as a gift, please make sure to include packing slip or proof of purchase. If your original purchase included a free gift with purchase (GWP), you must also return that GWP in the package to avoid unnecessary charges for missing items. To initiate a return or exchange, please complete the Return & Exchange Form. You can find the necessary information to complete this form on your original order confirmation, if you require any assistance finding this information, please contact us and we’d be happy to assist. Email the completed form back to us at care@thecozyshop.com to ensure we know that we are expecting a package from you. If you do not email us a copy of the completed Returns & Exchange form, we cannot guarantee your return will be accepted upon delivery. Please print the completed form and include it in the package with your merchandise. Pack the item(s) securely in the original packaging, whenever possible, and mail to:

The Cozy Shop
(c/o Online Returns)
6660A Millcreek Drive
Mississauga, Ontario
L5N 8B3

Shipping costs for returns are not included. We recommend that all returns be sent using a traceable carrier. We are not responsible for packages that are not received if sent via a non-traceable carrier. We apologize but we cannot accept C.O.D. deliveries. Refunds will be issued using the same method of payment as the original purchase. Shipping charges (including those incurred for returns) and sales tax on shipping are not refundable. You can reach us at care@thecozyshop.com if you require additional assistance.

Processing Time

Depending on the shipping method you have chosen for your package and from where it is being shipped back to us, it can take up to two weeks for us to receive it. Upon receipt, please allow a maximum of 10 business days to process your credit.

Damaged / Defective / Incorrect Items
OOPS! Mistakes can happen even in our cozy world.
If the item(s) shipped was incorrect, damaged or defective, please contact our customer care team by phone or email at care@thecozyshop.com or call 1.844.333.7326. We apologize for any inconvenience.

We may collect personal information on our website. To find out more about the categories of personal information collected and the purposes for which such information will be used, please refer to our Privacy Policy or contact us directly.