Return Policy

Return & Exchange

We want all of our customers to enjoy wearing their PJs as much as we did creating them. If there is a problem with your order or if it didn’t live up to expectations, we will gladly refund or exchange items within 30 days of purchase, and which are unwashed and unworn ticketed merchandise in original condition and packaging and with original tags attached.  

If you received pajamas as a gift, please make sure to include packing slip or proof of purchase. If your original purchase included a free gift with purchase (GWP), you must also return that GWP in the package to avoid unnecessary charges for missing items. To initiate a return or exchange, please complete the Return & Exchange Form. You can find the necessary information to complete this form on your original order confirmation, if you require any assistance finding this information, please contact us and we’d be happy to assist. Email the completed form back to us at care@thecozyshop.com to ensure we know that we are expecting a package from you. If you do not email us a copy of the completed Returns & Exchange form, we cannot guarantee your return will be accepted upon delivery. Please print the completed form and include it in the package with your merchandise. Pack the item(s) securely in the original packaging, whenever possible, and mail to:

The Cozy Shop
(c/o Online Returns)
550 Deslauriers
Montreal, QC
H4N 1V8

Shipping costs for returns are not included. We recommend that all returns be sent using a traceable carrier. We are not responsible for packages that are not received if sent via a non-traceable carrier. We apologize but we cannot accept C.O.D. deliveries. Refunds will be issued using the same method of payment as the original purchase. Shipping charges (including those incurred for returns) and sales tax on shipping are not refundable. You can reach us at care@thecozyshop.com if you require additional assistance.

Processing Time

Depending on the shipping method you have chosen for your package and from where it is being shipped back to us, it can take up to two weeks for us to receive it. Upon receipt, please allow a maximum of 10 business days to process your credit.

Damaged / Defective / Incorrect Items

OOPS! Mistakes can happen even in our cozy world.
If the item(s) shipped was incorrect, damaged or defective, please contact our customer care team by email at care@thecozyshop.com. We apologize for any inconvenience.