Frequently Asked Questions
Orders
I am missing an item from my order
Mistakes happen! Please contact us and we'll make sure to remedy the issue.
When contacting us please include the following information:
- Order number
- Your name
- Product number for the missing item (this can be found in your confirmation email)
I received an incorrect or damaged item in my order
Mistakes happen! Please contact us and we'll make sure to remedy the issue.
When contacting us please include the following information:
- Order number
- Your name
- Description of incorrect product or damage
Can I cancel or modify my order after I've placed it?
We always try and get your order delivered to you as soon as possible. As such we are not able to accept cancellation or change requests after you have placed your order.
Refunds and Returns
How do I do a return?
Please click here for all information regarding the returns process. If ever you have any questions do not hesitate to contact us.
How do I do an exchange?
Please click here for all information regarding the exchange process. If ever you have any questions do not hesitate to contact us.
When will I receive my refund?
Once your returned item(s) are received by our warehouse team please allow up to 10 business days for your refund to be issued.
Shipping
What should I do if my order hasn't been delivered yet
Check your tracking details to see if the delivery date was changed by the carrier. If the status shows delivered please wait 24 hours as there are sometimes delays with delivery timeline.
If after 24 hours you still did not receive your order, please contact us here so we can help track down your order.
Can I track the delivery of my order
The tracking number for your order can be found in your shipment confirmation email. If you have lost or did not receive this email, you can use the chat feature on the website to track your order.
What if I want a product shipped outside of the US or Canada
Currently we only ship to addresses and PO boxes in Canada and the United States.
Payments and Discounts
Can I use more than one promo code on my order
We only accept one discount code per order. This includes all free shipping code
What payment methods do you accept
We accept Visa, Mastercard, American Express, Discover, Diners Club, Interac, Shop Pay, Apple Pay and Google Pay
How does Sezzle works?
Sezzle allows you to split your entire order into 4 interest-free payments over 6 weeks. No fees if you pay on time with zero impact to your credit.
Click here to learn more about Sezzle.
General
How can I unsubscribe from your emails/newsletters
If you no longer wish to subscribe to our emails, you can unsubscribe simply by clicking on the unsubscribe link in one of our emails!
Where can I find your size guide
View our size guides here